PRIVACY POLICY
Ridewell Cargo LLCLast updated: July 1, 2026
1. Introduction
Ridewell Cargo LLC (“we,” “us,” or “our”) is committed to protecting the privacy of the individuals and organizations we serve. This Privacy Policy explains how we collect, use, and safeguard information in connection with our medical logistics services, including organ and tissue transport, blood product delivery, bio-specimen transport, and medical equipment transport.
2. Information We Collect
We may collect the following types of information:
Contact and business information — name, organization, phone number, email address, and pickup/delivery locations provided when requesting a quote or communicating with our team.
Shipment information — details about the nature of a transport request, including cargo type, handling requirements, and time sensitivity.
Protected Health Information (PHI) — in the course of providing medical transport services, we may handle PHI as defined under the Health Insurance Portability and Accountability Act (HIPAA). We handle all PHI in strict accordance with applicable HIPAA regulations.
3. How We Use Information
We use the information we collect to:
- Fulfill and coordinate transport and logistics requests
- Communicate with clients regarding quotes, scheduling, and delivery status
- Maintain chain-of-custody records as required by our operational standards
- Comply with applicable federal and state laws and regulations
- Improve our services and internal operations
We do not sell, rent, or share your personal or business information with third parties for marketing purposes.
4. HIPAA Compliance
Ridewell Cargo LLC operates in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We implement administrative, physical, and technical safeguards to protect any PHI we access or handle in connection with our services. Access to PHI is strictly limited to personnel who require it to perform their job responsibilities.
If you are a covered entity or business associate and have questions about our HIPAA practices, please contact us directly.
5. Information Sharing
We do not disclose personal or shipment information to third parties except:
- As necessary to complete a transport or fulfill a service request
- As required by law, court order, or applicable regulation
- To our vetted subcontractors or partners who support our operations, subject to confidentiality obligations
6. Data Security
We maintain reasonable physical, electronic, and procedural safeguards to protect information in our care. However, no method of transmission or storage is completely secure. We encourage clients to contact us directly if they have concerns about the security of their information.
7. Retention
We retain client and shipment records for as long as necessary to fulfill the purposes described in this policy, or as required by law. Chain-of-custody documentation is retained in accordance with our operational and regulatory obligations.
8. Your Rights
Depending on applicable law, you may have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be reflected with an updated effective date. Continued use of our services following any update constitutes acceptance of the revised policy.
10. Contact Us
For questions about this Privacy Policy or our privacy practices:
Ridewell Cargo LLC
Phone: (480) 470-0000
Email: Info@ridewellcargo.com
Chandler, Arizona